First stage is free
Audit, homepage sketch or prototype. No contract and no prepayment.
01 / Result
What tech support provides
Site under watch: updates, backups, security and fast response to outages.
What we do
- CMS, module and plugin updates
- Backups and restore testing.
- Site uptime monitoring
- Bug fixes and small edits
- Short report on completed work
Guarantees
Why us
First stage is free. Contract and payment only if it fits.
Contract
We sign only after the free stage, if it works for you.
NDA
We can sign an NDA if needed.
Stage-based payment
Payment after demo of the completed stage.
Post-launch warranty
30 days of bug fixes for delivered features at no extra cost.
Your access
The site, hosting and access remain yours.
Discuss support with the developer
We will review your site and CMS, suggest support format and estimated budget.
02 / Areas
Support areas
We work with WordPress, OpenCart and CMS updates. First stage is free.
WordPress support
Core and plugin updates, security, small content and form edits.
OpenCart support
Updates, modules, catalog, payment and shipping without surprises after changes.
CMS updates
Scheduled updates, compatibility check and backup before changes.
03 / Features
What we do in ongoing support
We tailor work to your CMS and site scope.
Update
CMS, plugins and modules with post-install checks.
Backups
Regular file and database copies. Changes can be rolled back quickly.
Security
Monitoring suspicious activity, fixes after identified risks.
Monitoring
We monitor uptime. We notify you about outages.
Minor edits
Texts, banners, forms, small bugs within the hour package.
Reports
Briefly: what we updated, what we fixed, what is left.
04 / Process
How tech support works
First site connection, then scheduled work and response to requests.
-
1–2 days
Integration
We get access, review the CMS and agree on scope.
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at start
Backup and basic audit
We copy, test updates and critical risks.
-
monthly
Scheduled work
Updates, monitoring, small fixes within the package.
-
on request
Incident response
If the site is down or an error appears — we take it under SLA.
Not sure where to start?
Send your site URL. We will say which support format fits and where to start for free.
05 / Questions
FAQ
What people usually ask before starting.
What is included in tech support?
Basic monthly hour package: updates, backups, monitoring and small fixes. Scope fixed at start for your site.
How fast do you respond to outages?
During business hours we handle critical incidents within the agreed SLA. Exact response time is fixed in the contract.
Can we take CMS updates only?
Yes. Start with a one-time update and backup. Then it is easy to move to monthly support.
Are major enhancements included in the package?
New sections, integrations and large scope are quoted separately or we increase the hour package.
Which CMS platforms do you use?
WordPress and OpenCart. Another CMS? Tell us and we will say if we can take it on.
06 / Contacts
Contacts
Tell us about the task. We will reply within one business day.